pakzub Privacy Policy — How We Handle Your Data

01 Who We Are

pakzub is an online gaming platform operating at pakzub.com, offering sports betting, live casino games, slots, Teen Patti, and related gaming services to eligible players. For the purposes of this Privacy Policy, pakzub acts as the data controller in respect of all personal information collected from registered players and site visitors.

As data controller, pakzub determines the purposes and means by which your personal data is processed. We are accountable for ensuring that all data processing activities conducted under our control are lawful, fair, transparent, and limited to what is necessary for the stated purposes described in this policy.

If you have any questions about our identity or our data processing activities, you may contact our support team at any time via the contact details provided in Section 14 of this Privacy Policy.

02 Personal Data We Collect

pakzub collects personal data across several categories. The table below summarises the categories of data we collect, together with specific examples of the data points within each category:

03 How We Collect Your Data

pakzub collects personal data through the following channels:

• Direct interactions: Information you provide voluntarily when registering an Account, completing KYC, making deposits or withdrawals, contacting our support team, or updating your Account settings.
• Automated technologies: When you visit or interact with the pakzub platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. Please refer to Section 7 for our detailed Cookies Policy.
• Third-party sources: We may receive identity verification data from our licensed KYC service providers, fraud detection data from our payment processors, and analytics aggregates from our platform performance monitoring tools. In all such cases, the third party is contractually bound to process your data lawfully and securely.
• Payment processors: When you deposit or withdraw funds using JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, our payment processing partners share transaction confirmation data with us, including transaction reference numbers and partial account identifiers, to enable us to credit or debit your pakzub Account accurately.

04 Why We Use Your Data

pakzub uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your Account, verify your identity and age (21+ requirement), maintain your Account, and provide you with access to the full range of pakzub services.
• KYC and regulatory compliance: To satisfy our obligations under our gaming licence, including verifying that you meet the minimum age requirement of 21 years and that you are not a politically exposed person (PEP) or subject to sanctions.
• Payment processing: To process your deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and debit card, and to process withdrawal requests back to your verified payment methods.
• Anti-money laundering (AML): To monitor transactions and gaming activity for signs of money laundering, fraud, or other financial crime, in compliance with our AML programme.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling and to enforce responsible gaming tools such as deposit limits, session reminders, and self-exclusion at your request.
• Customer support: To respond to your queries, complaints, and support requests in an accurate, efficient, and contextually relevant manner.
• Platform improvement: To analyse aggregated usage data to identify technical issues, improve game performance, and optimise the user experience for Pakistani players.
• Marketing communications: To send you promotional offers, bonus notifications, and gaming news by email or SMS — but only where you have given your explicit consent to receive marketing communications. You may withdraw this consent at any time via your Account settings or by contacting support.
• Legal and compliance obligations: To comply with court orders, regulatory requests, law enforcement inquiries, or other legally binding obligations imposed on us under applicable law.

05 Legal Basis for Processing

pakzub relies on the following legal bases for processing your personal data, depending on the specific purpose:

• Contractual necessity: Processing your identity data, contact data, financial data, and KYC documents is necessary for the performance of our contract with you — namely, the provision of gaming and betting services under our Terms & Conditions.
• Legal obligation: Processing for KYC, AML, and responsible gaming monitoring is required by our gaming licence obligations and applicable financial crime prevention requirements.
• Legitimate interests: Processing technical and usage data for fraud prevention, platform security, and aggregate analytics is justified on the basis of our legitimate interest in operating a secure and compliant gaming platform, provided that interest is not overridden by your fundamental rights and freedoms.
• Consent: Sending you marketing communications by email or SMS is conducted on the basis of your explicit, freely given consent, which you may withdraw at any time without detriment to your use of the core platform services.

06 Data Sharing & Third Parties

pakzub does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the following limited and controlled circumstances:

• KYC and identity verification providers: Licensed third-party identity verification services are used to cross-check identity documents and confirm that you meet the 21+ age requirement. These providers process your data solely on our instructions and are bound by strict data processing agreements.
• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and our debit card processing partner receive the minimum payment data necessary to execute your deposit and withdrawal transactions securely.
• Fraud prevention and AML: We may share transaction and identity data with licensed fraud detection and AML screening services to identify and prevent financial crime on the platform.
• Platform technology providers: Our game content providers, platform software vendors, and cloud infrastructure partners may process certain technical and usage data as part of delivering the platform services to you. All such partners are required to process data in accordance with our instructions under data processing agreements.
• Regulatory and law enforcement authorities: Where required by a court order, regulatory directive, or lawful request from a law enforcement authority, pakzub will disclose the minimum necessary personal data. We will notify you of such disclosures where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of our assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer in advance where possible.

07 Cookies & Tracking Technologies

pakzub uses cookies and similar tracking technologies to operate the platform, maintain your session, prevent fraud, and understand how users interact with our site. Cookies are small text files stored on your device when you visit pakzub.com.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your gaming session and security tokens that protect against cross-site request forgery (CSRF). These cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language, notification settings, and responsible gaming limit configurations, so that you do not need to re-enter them on each visit.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the pakzub platform, which pages are most visited, and where technical errors occur. This data helps us continuously improve the platform experience for Pakistani users.
• Marketing cookies: Only set where you have given explicit consent. Used to track which promotional offers you have engaged with, enabling us to send you relevant bonus notifications. You may withdraw consent for marketing cookies at any time via your browser settings or Account preferences.

You may control cookie settings through your browser's privacy preferences. Please note that disabling strictly necessary cookies will prevent you from accessing your pakzub Account. For more information on managing cookies in popular browsers (Chrome, Firefox, Safari, Edge), refer to your browser's official help documentation.

08 Data Retention

pakzub retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, subject to the following minimum retention periods which are mandated by our regulatory obligations:

• Account and identity data: Retained for a minimum of 5 years from the date of Account closure. This retention period is required to comply with AML regulations and to defend against any legal claims that may arise within the statutory limitation period.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, in accordance with financial record-keeping requirements applicable to our gaming licence.
• KYC documents: Retained for a minimum of 5 years from the completion of the KYC process or Account closure, whichever is later.
• Customer support communications: Retained for 3 years from the date of the support interaction, to enable us to reference prior contact history in the event of a repeat query or escalated complaint.
• Marketing preferences and consent records: Retained for the duration of your Account, plus 3 years following Account closure, to demonstrate compliance with consent requirements.
• Technical and usage data: Retained in identifiable form for 13 months, after which it is aggregated and anonymised for statistical analysis purposes.

Upon expiry of the applicable retention period, your data will be securely deleted or irreversibly anonymised. Where deletion is not technically feasible (for example, backup archives), the data will be isolated from further processing until deletion becomes possible.

09 Your Data Rights

As a pakzub player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details in Section 14. We will respond to all verified requests within 30 days:

• Right of Access: You have the right to request a copy of all personal data we hold about you, together with information about how it is processed. This is commonly known as a Subject Access Request (SAR).
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain information (such as your email address or mobile number) directly via your Account settings.
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you object to processing based on legitimate interests. Please note that this right is subject to our legal obligation to retain certain data for the minimum periods described in Section 8.
• Right to Restriction: You have the right to request that we restrict processing of your data in certain circumstances — for example, while we verify the accuracy of data you have contested.
• Right to Object: You have the right to object to processing of your data where we rely on legitimate interests as the legal basis. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to Data Portability: Where processing is based on your consent or a contract, and is carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to the withdrawal.

10 Children's Privacy

The pakzub platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the Account registration process, and KYC procedures are used to confirm the age of all registered players.

If you believe that a person under the age of 21 has registered a pakzub Account or has provided us with personal data without appropriate consent, please contact our support team immediately. Upon verified notification, we will promptly close the Account, delete all associated personal data, return any deposits made, and void any associated winnings in accordance with our Terms & Conditions.

11 Security Measures

pakzub implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3. Data stored in our databases — including identity documents and financial data — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Our staff members are granted access only to the categories of data required for their specific role, and all access is logged and audited.
• Two-factor authentication: pakzub offers two-factor authentication (2FA) for player Accounts and mandates 2FA for all staff accessing internal systems that hold personal data.
• Penetration testing: Our platform undergoes regular security audits and penetration tests conducted by independent third-party security firms to identify and remediate vulnerabilities before they can be exploited.
• Incident response: We maintain a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, we will notify the relevant regulatory authority and affected players in accordance with applicable notification requirements.
• Staff training: All pakzub employees who handle personal data receive regular training on data protection obligations, secure data handling procedures, and social engineering awareness.

While we take all reasonable and appropriate steps to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the security of your Account credentials and for notifying us immediately if you suspect any unauthorised access to your Account.

12 International Data Transfers

pakzub's primary operations are directed toward players based in Pakistan, and the majority of our data processing takes place within our contracted data centre infrastructure. However, certain third-party service providers — including our KYC verification partner, cloud infrastructure provider, and game content suppliers — may process data in jurisdictions outside Pakistan.

Where data is transferred to a third country, pakzub ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that applied within our platform. Such safeguards may include: standard contractual clauses incorporated into data processing agreements; transfers to jurisdictions that provide an adequate level of protection for personal data; and binding corporate rules where applicable.

All international data transfers conducted by or on behalf of pakzub are subject to the data processing requirements set out in this Privacy Policy, and third-party processors are contractually prohibited from using your data for any purpose other than those specifically authorised by pakzub.

13 Changes to This Privacy Policy

pakzub reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they affect how we collect, use, or share your personal data in a way that is less favourable to you — we will provide advance notice by posting a prominent notice on the pakzub platform and, where technically feasible, by sending a notification to your registered email address.

The "Last Updated" date displayed at the top of this Privacy Policy reflects the date on which the most recent revision came into effect. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the pakzub platform following any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree to any material changes, you have the right to close your Account and request deletion of your personal data, subject to our mandatory retention obligations described in Section 8.

14 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which pakzub handles your personal data, please contact our Data Protection team using the following channels:

• Live Chat: Available 24/7 via the chat widget on the pakzub platform. Our support agents have direct access to escalate data protection queries to the appropriate internal team. Average response time is under 3 minutes.
• Email: support at pakzub.com — please use the subject line "Privacy Request" or "Data Protection Query" to ensure your message is routed correctly. This address is shown as plain text only and is not a clickable link.

We take all privacy complaints seriously and will acknowledge receipt of your complaint within 24 hours, with a substantive response provided within 5 Business Days for standard queries and within 30 calendar days for formal data subject rights requests.